Practical insights on ServiceNow architecture, CMDB, GenAI, and enterprise delivery from the MainStack team.
A poorly designed CMDB doesn't just slow down ITSM - it blocks AI, breaks automation, and undermines every downstream initiative. We walk through the CSDM framework, common failure patterns, and how to build a CMDB that actually serves the business.
Read ArticleNow Assist is only as good as the data underneath it. Before your organisation can extract value from GenAI on the ServiceNow platform, the data quality, CMDB completeness, and process maturity need to be in order. Here's the readiness framework we use.
Read ArticleIT operations teams rush to automate before they can see clearly. Discovery, service mapping, and asset management aren't optional steps - they're the foundation. We explain the sequencing that makes ITOM investments actually deliver ROI.
Read ArticleThird-party management and contract visibility are blind spots for most ServiceNow implementations. Here's how Service Bridge and TPMS capabilities close the gap - and why getting the data model right is the prerequisite for everything else.
Read ArticleS2P on ServiceNow connects procurement requests, vendor contracts, and fulfilment workflows in a single governed model. Here's what good looks like and where most implementations fall short.
Read ArticleThe employee lifecycle touches ServiceNow at every stage - from provisioning on day one to access revocation on the last day. Here's how to build an H2R model that eliminates manual handoffs and closes the security gaps.
Read ArticleCRM, CSM, and FSM each solve a different part of the customer equation. When they're implemented in isolation, you get three partial views of the customer. Here's how to build them as a connected model on ServiceNow.
Read ArticleMost organisations accumulate ServiceNow technical debt faster than they can remediate it. Knowing when to stop building and start fixing - and how to sequence the remediation - is the difference between a platform that compounds value and one that compounds problems.
Read ArticleMigrating a service catalogue is one of the most disruptive ServiceNow projects an organisation can undertake. The right sequencing, taxonomy decisions, and governance model make the difference between a catalogue that serves the business and one that gets abandoned.
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