Telecommunications & Network Inventory
Complete network and telco asset inventory: governed, accurate, and actionable.
Book a Discovery CallTelecommunications and network inventory management is one of the most data-intensive challenges in ServiceNow. MainStack implements TNI solutions that bring physical and logical network assets into a structured, governed inventory, integrated with ITSM, CMDB, and service fulfilment workflows so that network teams stop managing from spreadsheets.
Common Challenges We Solve
- Network inventory spread across multiple tools with no single source of truth
- Physical and logical network topology data not reflected in the CMDB, breaking impact analysis
- Provisioning and fulfilment workflows disconnected from the network inventory, causing delays and errors
- Decommissioned circuits and equipment still active in billing systems due to missing inventory governance
[ Why it matters ]
Network inventory is the most granular, fastest-changing, and most frequently neglected dataset in the enterprise. Physical infrastructure spans cabinets, chassis, cards, ports, and optical paths; logical assets include circuits, VLANs, IP allocations, and service chains; and every one of these is consumed by service fulfilment, capacity planning, billing, and fault management workflows that depend on the inventory being accurate. When the inventory drifts, provisioning fails, bills lose accuracy, and fault correlation falls back on tribal knowledge.
Most network teams still run inventory from a combination of vendor-specific tools, engineering spreadsheets, and commission reports, with no single source of truth. The cost of that fragmentation is measured in provisioning cycle time, billing leakage, and mean-time-to-resolution for network incidents. ServiceNow TNI, built on the CSDM and aligned to the TM Forum data model, gives network operations the structured, governed inventory that every adjacent workflow has been missing.
[ How MainStack delivers ]
We design TNI implementations with a dual-model approach: physical infrastructure modelled down to the port and patch level, and logical services modelled as connectivity instances that consume that physical layer. Discovery is configured to cover SNMP, vendor APIs, and passive collection, reconciling network topology into the CMDB without duplicating records or inflating noise.
Service and circuit records then sit on top, connecting customer-facing network services to the physical infrastructure components that deliver them. Capacity and utilisation analytics run against this foundation, giving network planning teams the real-time data to optimise spend and anticipate congestion. Network operations, capacity planning, and provisioning teams are trained on the new model, with troubleshooting playbooks and inventory governance procedures documented for continuity.
[ What We Deliver ]
Network Inventory Design
Taxonomy design for physical infrastructure (cabinets, chassis, cards, ports) and logical assets (circuits, VLANs, IP allocations), aligned to CSDM and the TM Forum data model.
Discovery & Topology Mapping
Network discovery configuration covering SNMP, API, and passive collection, building an accurate physical and logical topology map in the CMDB.
Service & Circuit Model
End-to-end circuit and connectivity service records connecting customer-facing services to the physical infrastructure components that deliver them.
Capacity & Utilisation Analytics
Real-time utilisation dashboards, capacity forecasting, and congestion alerting, giving network planning teams the data to optimise spend and prevent outages.
Network Operations Training
Role-based training for network engineers, capacity planners, and operations centre staff, with documented troubleshooting workflows and inventory governance procedures.
Ready to get started with TNI?
30-minute discovery call. No pitch deck. We'll tell you honestly if we're the right fit.
Book a Discovery Call